AI is changing customer experience in energy, but automation alone isn’t the answer.
In this episode, Fridrik Larsen speaks with Kim Maren E. Global VP and Co-Head of Utilities at SAP, about how AI is reshaping customer journeys across the utilities sector.
They explore:
• How AI is already transforming real customer interactions
• Where automation works and where the human touch still matters
• Practical first steps for utilities starting with AI for CX
• How to measure success beyond efficiency
• How AI is changing the role of marketers and CX leaders
A thoughtful conversation on using AI to build better, more human customer experiences.
Listen here: https://lnkd.in/dWyRSsY2
Spotify: https://lnkd.in/dHZds7YJ
YouTube:https://lnkd.in/dPRr_GTc