Breaking Bad News: Crisis Communication Insights

When “the spaghetti hits the fan,” most organizations still improvise, but that’s exactly the problem.

In our latest podcast episode, we sit down with Jeff Hahn, Principal at Hahn author of Breaking Bad News, to unpack how leaders should think when a crisis unfolds.

With 30+ years in reputation and crisis strategy, Jeff explains why:

• Crisis communication must be prepared before the crisis hits
• The right message, messenger, and method matter more than speed alone
• Leaders need options, not knee-jerk press conferences or automatic apologies

We also preview what Jeff will bring to CHARGE North America in San Antonio, where he’ll challenge attendees with real-world scenarios and one simple question: What would you say?

You can listen to the full episode here:
Download now: https://lnkd.in/dyBc4V47
Spotify: https://lnkd.in/dCQHumey
YouTube: https://lnkd.in/d7cXajZf

We also look ahead to CHARGE 2026, where the focus shifts from brand strength to measurable business value.